SHIPPING & RETURNS
Most orders are shipped within 1 business day from the date the order was placed (Mon-Fri).
Some orders are shipped directly from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price. Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location. Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, orders shipped to APO/FPO addresses, orders including hazmat items, or orders including bulk/oversized items. In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.
For most orders, we ship using UPS, FedEx, and USPS Ground Service for domestic shipments within the 48 contiguous States.
Common Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances, our delivery agent will contact you to schedule delivery.
On occasion, Fireball USA may offer shipping promotions, such as free or discounted shipping. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska, and any of the US territories outside the continental United States. * Shipping promotion excludes oversize and overweight items.
Restricted Hazardous Items
Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, glass cleaner concentrates, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend UPS Ground for orders weighing less than 150 lbs. For bulk orders, we recommend shipping these items via Ground Freight (contact us for a quote). For P.O. Box addresses, please ensure your Post Office accepts UPS shipments before selecting this method. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico, or outside the United States.
To protect our customers against stolen or lost packages, orders of high value may require a signature upon delivery (purchaser or family member must be present to sign during delivery). To request an Authorization for Driver Release WIthout Signature form, please email firstname.lastname@example.org and include your order number.
We Do not ship internationally unless Contacted and approved!
Any applicable taxes and/or duties imposed by your country are the responsibility of the receiver at the time of delivery or collection. We do not ship liquids over 64oz, aerosol, or hazmat items overseas via USPS International Priority Mail. For alternative international shipping methods please contact a sales representative at email@example.com, If you wish to contact us with any further questions, comments, or concerns, please email us.